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Terms and Conditions

Direct Crafts Wholesale is a B2B company (business to business).


Welcome to Direct Crafts Wholesale website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Direct Crafts Wholesale's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Direct Crafts Wholesale or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

  • Anybody found using slanderous terms again the website will be blocked and removed without warning.

  • If you are found to be taking digital information off the website in form of screenshot and sharing in any context you shall be removed and block and legal action will be taken against you.

  • If you are found to be sharing your personal logins with someone else to obtain information of the website when they have no permission you shall be removed and blocked without warning.

Privacy Policy

Your privacy is important to us. It is Direct Crafts Wholesale policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 20 August 2020

Pre-Order terms and conditions

These Pre-Order terms and conditions (these “terms”) govern the placing of pre-orders (“Pre-Order”) with Direct Crafts Wholesale Please read these Terms carefully before submitting your Pre-Order of any product. By Submitting your Pre-Order, you agree to legally bound by these terms Pre-order registration. When placing a Pre-order for the Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Direct Crafts Wholesale shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make effort to determine the correct contact or shipping information. You can update you information at any time prior to you product being shipped by sending an email to


You will be charged at the time of placing the order. If the company is unable to commence shipping the product on or before the one-year anniversary of you placing the Pre-order, Direct Crafts Wholesale shall process a full refund to you. All pre-order are handled through PayPal, Laybuy and Wix payment processor. Your placing of a pre-order constitutes your express agreement to the company charging of your provided payment method at such time.


Products are to be shipped on the estimated shipping date. Such dates are only an estimate, it is subject to change and Direct Crafts Wholesale does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay does arise and the estimated shipment and/or release of the product is not met, Direct Crafts Wholesale is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credit due to any such delays. The products will be shipped in the order in which your Pre-order is received by the company.

No cancellation/refund

Once you place your order, your order is final, non-cancellable and non-refundable, except as specified in the terms and the applicable terms of sale.

As a B2B company, we do not offer cancellations,  returns or refunds on any order unless a product is faulty.   Please familiarise yourself with the standard B2B selling regulations and how they differ to consumer contracts in terms of refunds and order cancellations- which are not accepted. This website explains it clearly-

Missing or Damaged Items

Please ensure you inspect your package on receipt.  Any issues or missing items must be reported within 72 hours.  Any discrepancies after this time period will not be considered. If you have missing or damaged items please be aware we do not send single replacements.  As a B2B company we provide wholesale prices and by placing an order you agree to these terms,  Therefore if a single item is damaged or missing we will often offer to refund the cost of that item or send replacement with a future order.  We cannot pay postage costs to replace single items damaged in transit.

We only replace items if they are defective or damaged. These are usually sent with a future order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or something identical. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed and you will be issued with a store credit for the value minus postage costs. 

Terms and conditions of sale

The purchase of the product is subject to additional terms and conditions provide by Direct Crafts Wholesale. The current terms and condition of sale can be found in the terms and conditions tab on the website. These are subject to change without notice. Your purchase of the product will be subject to these terms and conditions and the refund policy.


If you provide information for the Pre-order of the products, Direct Crafts Wholesale will not use such information except as necessary or helpful to fulfil your order or as expressly set forth herein. Direct Crafts Wholesale will not provide such information to third parties except as set forth herein. Direct Crafts Wholesale may use provided information to create aggregate data that does not identify any specific individual or entity, and provide such aggregate data to its commercial Partners on terms of its choosing. Direct Crafts Wholesale may use third parties to process any provided information, even if such third parties are not located in the UK, so long as such parties are subject to standard confidentiality arrangements. If permitted under law, Direct Crafts Wholesale may use contact information that you provide to occasionally send you emails or other communications covering the products or other products of Direct Crafts Wholesale.

Direct Crafts Wholesale will provide data as required by law or as requested by law enforcement. Direct Crafts Wholesale may transfer data in the context of a sale of its business or part thereof. Direct Crafts Wholesale will take industry standard efforts to store your data, but no method of electronics storage or transmission is completely secure. Additional information is provided in our privacy policy.



Except as expressly provided by Direct Crafts Wholesale terms and conditions of sale and to the maximum extent permitted by applicable law, the products are provided “as is” and “as available”, with all faults and without guaranteed warranty of any kind, and Direct Crafts Wholesale hereby disclaims all warranties and conditions with respect to the products, either express, implied or statutory including, but not limited to, the implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment and non infringement of third 8. 9. 10. party rights.


Limitation of liability

To the extent not prohibited by applicable law, in no event shall Direct Crafts Wholesale be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, arising out of or related to your use of or inability to use the product, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Direct Crafts Wholesale has been advised of the possibility of such damage. In no event shall Direct Crafts Wholesale's total Liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of your pre order. The forgoing limitations will apply even if the above stated remedy fails of it essential purpose.

Force Majeure

Neither party shall be liable to the other for any failure to perform their obligations due to an even beyond the control of such party, including, but not limited to, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of that party’s control, which causes the termination of an agreement or contract entered into, or which could have been reasonably foreseen. Any part affected by such events shall inform the other party and shall use all reasonable endeavours to comply with these terms and conditions. Entire agreement, controlling law and severe ability. These Terms will be governed by and construed in accordance with the laws of the United Kingdom, excluding its conflict of law principles. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of these Terms shall continue in full force and effect. This Agreement represents the entire agreement governing your Pre Order of the Products and any prior agreements have no force or effect.

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